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Desktop Support - Fixed Term Contract

Department: IT Infrastructure

Location: Cambridgeshire, United Kingdom

Job purpose:

To support, maintain and improve UK desktop support infrastructure services


  • Receiving/Logging and managing incidents in Service Desk
  • Provide 1st and 2nd line support for Windows PCs/laptops, printers, telephones and other IT infrastructure
  • Deploy IT equipment to staff to provide new functionality and replace end of life items.
  • Plan and implement tasks and small projects to improve the services we provide.
  • Use problem solving skills to fix IT software and hardware
  • Assist colleagues where needed with support tickets and tasks
  • Educate staff in how to use new technologies
  • Maintain and produce documentation and “How To” guides

Job Requirements:

Education, Training & Qualifications:
  •  A-Levels or equivalent level of qualification – Essential
  • A good IT-related degree with a professional qualification such as an MCP – Desirable
  • 1+ years commercial experience of working in a Windows environment – Essential
  • 2+ years commercial experience working in a large Windows environment – Desirable
Specific skills & abilities:
  • Understanding of Windows 7/10 – Essential
  • Understanding of Office products – Essential
  • Ability to clearly communicate technical problems – Essential
  • Work well under pressure and to deadlines – Essential
  • Experience using Active Directory and Exchange – Desirable
  • Experience using an ITSM system. – Desirable
  • Previous experience of delivering small projects – Desirable
  • Experience of other IT equipment (Phones, Printers etc) – Desirable
About you
  • Personable
  • Excellent communication skills
  • Outgoing
  • Good problem solving skills
  • Logical
  • Open and honest
  • Focused and driven
About Us
Ever since 1998, when our founder, Jonathan Milner, started selling antibodies from the back of his bike, Abcam has aimed to help scientific researchers make breakthroughs faster. We now have offices and labs in the UK, the US, China and Japan, and as we continue to grow, we remain ambitious, driven by our customers’ success and their research needs.
It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.
Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we can offer an attractive flexible benefits package which includes share options, a culture focused on well being and opportunities for growth and development.