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Sales Operations Manager

Department: Regional Sales and Marketing

Location: Cambridge, Cambridgeshire, United Kingdom


Abcam, is a leading bioscience company specializing in the production and sale of antibodies and related products to scientific research organizations with offices in Cambridge and Bristol, UK; Cambridge, MA; Eugene, OR; San Francisco, CA; Tokyo, Japan and Hangzhou and Hong Kong, China.

Job Title:             Sales Operations Manager

Reports to:         Sales Operations Director

Job purpose:

The Sales Operations Manager is a key support role for the Commercial Function within Abcam. The role is there to provide both key analysis (financial and non-financial) on which the business will rely on to make critical decisions regarding strategy and investments.  Additionally, the role will be a key supporter of sales analytics both for the sales force and to measure efficiency and output.


  • Sales force enablement - Manage Sales process development and optimisation.
  • Development and production of Business analytics.
  • Manage the weekly and quarterly forecasting process.
  • Assist contract manager in proposal/ contract development.
  • Manage Attainment planning including incentive schemes, Go To Market strategy alignment, Territory analysis and definition, Goal setting.
  • Sales operations mandate and design – be the lead for selection of enablement software and other technology tools.
  • Conduct Pricing analytics for promotional pricing decisions.
  • Work with director of pricing to analyse pricing trends in markets in key product groups.
  • Conduct Contract compliance monitoring and reporting.
  • Manage the CRM sales interface both interfacing with IT and for metrics and reporting.
  • Monitor and report on Key metrics including:

    • Average win rate
    • Average sales cycle length
    • Average deal size
    • Time spent selling
    • Lead response time
    • Weighted pipeline value
    • Pipeline efficiency
    • Forecast accuracy
    • Number of prospect
    • meetings per period



Summary of Job Requirements:


Education, Training & Qualifications

  • B.Sc

experience Life Sciences or related market would be desirable.

Experience – work, research, voluntary, other

  • More than three years of experience in a financial support role
  • A good understanding of the business operations function from previous experience
  • Previous experience with CRM

Specific skills & abilities

  • Ability to work cross functionally.
  • Ability to gain input from a wide stakeholder base
  • Wide appreciation of IT support systems.
  • IT literate
  • Project Management (some knowledge)
Personal traits
  • Excellent communication skills both written and spoken
  • Attention to detail
  • Demonstrated ability for problem prevention, detection and resolution.
  • Self Confidence
  • Some travel both domestic and international is required of up to 10%
  • This will include face to face meetings with Abcam staff and travelling to sales meetings.
  • Based in Cambridge UK.

Career progression opportunities

  • Many opportunities exist for development within the commercial organisation.

It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.

Our culture is one that empowers individuals, with responsibility given at an early stage. We place great emphasis on knowledge and experience. The working environment is friendly and fun but intense, with everybody working together as a team to deliver great service and the best solution to our customers. In addition to competitive salaries we can offer an attractive flexible benefits package which includes a profit-share scheme and share options.